What is your return policy?
We offer return/replacement of Products ordered on vividhafashions within 7 days of delivery of the order. However, there are certain products such as custom stitched items, Jewelry items etc. specified as “Non-Returnable” on the Website in the Product description, for which we do not a offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. Jewelry must be packed in the original shoe box).
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse . However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by vividhafashions. In case of any refund discrepancies, vividhafashions may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
vividhafashions may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles vividhafashions to a claim against the buyer.